Frequently Asked Questions
Everything you need to know about your luxury fashion order.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. For international orders, shipping rates are calculated at checkout based on your location and preferred delivery speed.
How do I return an item?
You can return unworn items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and drop your package at any authorized carrier location.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We partner with certified suppliers to ensure all our fabrics, including organic cotton and recycled polyesters, meet global ethical and environmental standards.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.